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Hassle Free Returns

Hassle Free Returns:

At Décor Island, we pledge to do everything we can to make sure you get the right product for your needs. We offer experienced experts to speak to before you make your order.

However, there may be times that you may wish to return or exchange a particular item. We offer a hassle free return or exchange policy to all our customers.

Of course, we will always replace any item that arrives to your home that is defective. The same applies if you receive an item that is not what you ordered or arrived in damaged condition.

There is a procedure for arranging a return or exchange.

  1. You must call a Décor Island customer service representative and obtain a valid RMA or RGA Number. (Return Merchandise Authorization or Return Goods Authorization)
  2. You will be given the address of the warehouse where the item you’re returning should be shipped to.
  3. You will be given instructions on how to ship.
  4. Your item will be refunded or exchange per the full terms and conditions of our refund and exchange policy
  5. Because of the costs involved in shipping checking and receiving items, a restocking fee may apply to items that were ordered and shipped correctly. Please read and understand our complete returns terms and conditions for more information.
Our goal is to provide top of the line service, top of the line product and hassle free returns.

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