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Decor Island Return Policy:

Please Read Our Return Policy Terms & Conditions:

At Décor Island we do everything possible to make sure you will have a great buying experience. We will gladly accept returns and exchanges without any hassle. Listed below are the details of our return and exchange policies.

If you wish to make a return, please contact us via online form, via email cis@decorisland.com, or by calling Customer Service at 1-800-440-5919 Option 2. We will be very happy to address your concerns and we will do whatever is possible to be fair and make sure you are satisfied.

We value our relationship with you and we want you to keep coming back to Décor Island for all your all your kitchen, bathroom and decorative needs..

For up to 30 days, from the date you receive your order, you may return or exchange:Provided that:Conditions:30 day returns:

We accept returns up to 30 days from the day you receive your merchandise. Wrong products received or damaged merchandise should be notified within 72 hours. All returns must be shipped in its original packaging and materials to the address provided by customer service with a Return Goods Authorization Number (RGA) on the outside of the shipping box that you are shipping it in. Returns must be shipped by a trackable carrier. Full insurance on the package is recommended for your protection. Packages will not be accepted otherwise. All Returns are subject to a minimum 15% restocking fee. Refused shipments are subject to an additional handling fee. Please allow 30 days to receive your credit.

Return Process:
It is your obligation upon delivery to inspect all delivered boxes - IMPORTANT:

Ground Shipment receiving and inspection protocol:
1. We ask that you open the boxes and inspect the products for any signs of damage, such as broken parts or chips and cracks in the finish as soon as possible.
2. Wrong or damaged merchandise should be reported within 72 hours.
3. To report a problem with your product(s), use the online form, email Customer Service at cis@decorisland.com or call our customer service at 1-800-440-5919, option 2, and we will assist you.
4. We accept returns up to 30 days from the day you receive your merchandise.

Freight/LTL Shipment receiving and inspection protocol:
1. Inspect all the boxes for any signs of damage.
2. Open the boxes and inspect the products for any signs of damage.
3. If product is damaged, firmly refuse the damaged items and keep all of the items in good condition.
4. Do not let the driver leave without inspecting. If driver refuses to stay during inspection, sign "Per Inspection" on the delivery receipt and contact us using online form, email us at cis@decorisland.com or call us at 1-800-440-5919, option 2, immediately to report damages.
5. Wrong or damaged merchandise should be reported within 72 hours.
6. To report a problem with your product(s), use the online form, email Customer Service at cis@decorisland.com or call our customer service at 1-800-440-5919, option 2, and we will assist you.
7. We accept returns up to 30 days from the day you receive your merchandise.
If you do not inspect and report damage within the immediate time frame following delivery, we may not be able to warranty damaged products.
If you have to refuse damaged items, please email Customer Service at cis@decorisland.com or give us a call at 1-800-440-5919, option 2, immediately upon the driver's departure and we will ship you a new item.

Please Remember:Restocking Fee:
There are many warehouse and administrative costs involved in shipping orders and accepting returns.Restocking fees are charged for many reasons. Among them are the following:

Freight Damages:
Before you sign for your package, you should always inspect your package for damages to the product. If you see damage and will still sign for it, please sign the bill of lading with the notation received with damage. Your UPS delivery man or truck driver will assist you with this when you point out the damage to the carton.

This creates an official record that the contents may have been damaged.

Sometimes, damages caused by shipping are hidden and you will not discover this damage until you open the carton. It is extremely important that you open the carton and inspect your items as soon as possible. You must report damages caused by shipping within 72 hours in order to make a claim with the shipper. Damages with a freight company need to be reported at the time of delivery.

If you don't know how to make this claim, contact us via online form, email Customer Service at cis@decorisland.com or call our customer service at 1-800-440-5919, option 2, and we will help you.
IMPORTANT: At Décor Island, we inspect the contents of our packages before we ship them to make sure they are in good condition. If you do not report damages caused by shipping within 72 hours, you risk not being reimbursed for damages.

How to proceed if you want to make a return and exchange:
Use the online form, email Customer Service at cis@decorisland.com or call our customer service at 1-800-440-5919, option 2, to obtain the RGA Number. We will guide you through the process and insure your return or exchange will be hassle free.

We cannot credit your account until the return has arrived subject to the conditions above at the appropriate warehouse with a valid RGA Number.

All refunds will issued through the same method you used to pay for your original order. Ie; if you paid by credit card, we will issue a credit through your credit card company. Please note that if we miss your billing cycle on a credit card, your credit may not appear until the next statement. You can call the credit card company to see if credit has been applied.

Exchanges:
For items being exchanged, we will provide you with the RGA number to return to the specified warehouse. Once the return has been received at our location, we will go ahead and ship out the replacement item to you.