800.440.5919OR: 718.838.3600

My Shopping Cart Sign In | Checkout

Click now for
automatic discounts
InstantSavingsAvailable!
Free ShippingOn Orders Over $80 !All UPS-able Products Over $80.00 Ship Absolutely FREE!We Ship To CanadaNow how's that for service!NEED Help Shopping?Call us right now!800.440.5919Bulk DealsPurchase50+ ProductsOnly One click

Decor Island Return Policy:

Please Read Our Return Policy Terms & Conditions:

At Décor Island we do everything possible to make sure you will have a great buying experience. We will gladly accept returns and exchanges without any hassle.

Listed below are the details of our return and exchange policies. If you wish to make a return, please contact us at 1.800.440.5919. We will be very happy to address your concerns and we will do whatever is possible to be fair and make sure you are satisfied.

It is important to note that we employ trained and experienced staff whose sole purpose is to make sure you purchase and receive the item that fits and works for you. Our staff is available during business hours and they are glad to serve and help you. If you have any questions , please don't hesitate to call.

We value our relationship with you and we want you to keep coming back to Décor Island for all your all your kitchen , bathroom and decorative needs.

For 21 days you may return: Provided that: For 21 days you may exchange: The product must meet these requirements: Conditions: 21 day returns:

Within 21 days of receipt of your shipment, you may return any (non-special order) Faucet, Fixture or Accessory n its original packaging and in 100% saleable condition for a full refund, less shipping charges and a restocking fee.

21 day exchange:

Within 21 days of receipt of your shipment, you may exchange a (non-special order) Faucet, Fixture or Accessory in its original packaging and in 100% saleable condition for a replacement product of equal or greater value. There will be a minimum restocking fee applied.

Conditions: It is your obligation: Upon delivery:

When making Returns and Exchanges:
Make sure authorized returned merchandise arrives at the proper warehouse with our RMA or RGA within 21 days.

Some more policies:

Restocking Fee:
There are many warehouse and administrative costs involved in shipping orders and accepting returns. Therefore, if the return is not a result of our error, we must deduct the cost of shipping and charge a 15% restocking fee.

Restocking fees are charged for many reasons. Among them are the following:

Freight Damages:
Before you sign for your package, you should always inspect your package for damages to the product. If you see damage and will still sign for it, please sign the bill of lading with the notation received with damage. Your UPS delivery man or truck driver will assist you with this when you point out the damage to the carton.

This creates an official record that the contents may have been damaged.

Sometimes, damages caused by shipping are hidden and you will not discover this damage until you open the carton. It is extremely important that you open the carton and inspect your items as soon as possible. You must report damages caused by shipping within 48 hours in order to make a claim with the shipper. Damages with a freight company need to be reported at the time of delivery.

If you don't know how to make this claim, call us right away at 800.440.5919 and we will help you. At Décor Island, we inspect the contents of our packages before we ship them to make sure they are in good condition. If you do not report damages caused by shipping within 48 hours, you risk not being reimbursed for damages

How to proceed if you want to make a return and exchange:
Call us at 800.440.5919. We will guide you through the process and insure your return or exchange will be hassle free.

We cannot credit your account until the return has arrived subject to the conditions above at the appropriate warehouse with an authorized RMA or RGA number.

If you are to be issued a refund, we will issue the refund through the same method you used to pay for your original order. Ie; if you paid by credit card, we will issue a credit through your credit card company.

Please note that if we miss your billing cycle on a credit card, your credit may not appear until the next statement. You can call the credit card company to see if credit has been applied.

Exchanges:
For items being exchanged, we will provide you with the RGA number to return to the specified warehouse. Once the return has been received at our location, we will go ahead and ship out the replacement item to you