PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Access to and use of this site is subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of Décor Island LLC. If you do not agree to any term or condition, you should not use this site.
There are certain risks in using any information, software, or products found on the Internet; and Décor Island cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, DÉCOR ISLAND DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH DÉCOR ISLAND ASSUMES NO RESPONSIBILITY.
ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, DÉCOR ISLAND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
COPYRIGHT AND TRADEMARK NOTICE:
This site is owned and operated by Décor Island LLC. All materials appearing on this site, including but not limited to text, design, logos, graphics, and images may be the sole property of Décor Island LLC. The content of this site may be used only for the purpose of shopping or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of Décor Island LLC. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
While we make every effort to ensure the products information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the event item data is incorrect, such as listed with an incorrect price, incorrect image, availability, or with other incorrect information, Décor Island LLC shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced, Décor Island LLC, at our sole discretion, will do one of the following:
If an item is priced lower than the displayed price, you will be charged the lower amount and we will ship the item.
If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue you a full refund.
We reserve the right to correct and/or update the content on our website at anytime without notice.
DISCLAIMER AND LIMITATION OF LIABILITY:
Décor Island LLC is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall Décor Island LLC be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Décor Island Web Site.
Notwithstanding the above, in no event shall Décor Island’s total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to Décor Island by you in connection with the transaction claimed by you to give rise to your claim.
To the fullest extent possible pursuant to the applicable law, Décor Island LLC disclaims all warranties, expressed or implied, with respect to products sold on the Décor Island LLC website, including but not limited to, merchantability and fitness for a particular purpose. Décor Island LLC does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the site or on any sites linked to this site. You agree that the sole and exclusive maximum liability to Décor Island LLC arising from any product sold on the Décor Island LLC website shall be no higher than the price of the product ordered. Under no circumstances, including but not limited to negligence, shall Décor Island LLC, its’ officers or other representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm to equipment and/or personal injury or death arising out of the use, or the inability to use a product sold on this site.
ORDER ACCEPTANCE POLICY:
Your receipt of an item(s) or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Décor Island LLC reserves the right to limit quantity on any and all products. We may contact you regarding adjustments to your order, including but not limited to tax, shipping and/or handling fees. If any adjustments are made to your order you will be informed via an email prior to us billing you. The charges at checkout may not be final, pricing and availability is subject to change without notice. Décor Island LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Décor Island LLC has a Symantec Class 3 EV SSL certificate assuring that all information that is entered is encrypted and meets extraordinary data security standards. Additionally, our site is tested daily by Norton Security Essentials to insure it is free of viruses, malware and any security vulnerabilities or exploits. Every reasonable effort has been taken to ensure that your transactions are secure.
ORDER PROCESSING/ VERIFICATION PROCEDURES:
All orders are generally processed upon receipt. All items which are in stock normally ship within 3-5 business days from when the order has been processed. Our website may not reflect real-time inventory, so not all “available” products are on hand for immediate rush delivery. Customers placing overnight and rush delivery orders should contact our sales department in order to confirm that we are able to meet your time constraints. Due to verification processes we are required to ship to the address where you receive your monthly credit card statements. If the address to which your order is being shipped differs from your billing address (the address to which your monthly credit card statements are sent), please use the toll free number on the front or back of your card to contact your credit card company and create an “alternate shipping address”, which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. Failure to do so may considerably delay the processing of your order.
Acceptable payment methods are: All major credit cards (Visa, MasterCard, American Express, Discover, Diners Club), C.O.D. (we may require a credit card deposit), Government and Institutional purchase orders, money orders, certified check, personal check, bank checks and wire transfer. Personal checks, Money orders and Bank checks may be held for up to 3 weeks. To pay by check, Money order, wire transfer, C.O.D., or purchase order please contact our sales department at 1-800-440-5919 for further details.
Orders placed with an international credit card or orders placed with a U.S. credit card being shipped abroad may not be accepted due to verification issues.
In the event that we cannot verify your billing information we may require you to wire transfer payment prior to us shipping the products. At times we may request a fax with a copy of your drivers’ license and front and back of the credit card being used.
SALES TAX / INTERNATIONAL ORDERS:
Décor Island LLC shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.
International orders may be subject to local import fees, customs, duty, or additional taxes in the country of destination. Décor Island LLC is not responsible for, nor can offer any specific advice on import fees, duty, customs, or taxes that you may have to pay when your merchandise arrives. Décor Island LLC recommends that you contact your customs import office for more information about potential charges.
Décor Island LLC is not responsible for any taxes, duty, customs fees or shipping charges on any item being returned.
DELIVERY AND LEAD TIMES:
All orders have a lead time of approximately 5-10 days depending on type of order. Customer Service will advise the customer as to the exact lead time for a specific order.
If you require products delivered by a certain date, please call Customer Service to verify your product availability. Some products that can be order online may not be in stock.
We do not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only. For orders with deadlines please order well in advance.
We are not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.
Lead times are approximate. We will do our best to meet lead times, although factors outside our control make it impossible for us to guarantee any specific due date. Cancellations are not accepted on the basis of an overdue lead time.
SHIPPING FEES AND POLICIES:
For orders shipping to Alaska, Hawaii And Puerto Rico please select two day air or overnight delivery, as these orders cannot be shipped via ground delivery. For orders shipping to P.O. boxes and APO’S please select the U.S.P.S. standard or priority as these orders cannot be shipped via FedEx or UPS. If you do not select an appropriate shipping method, your order will be adjusted accordingly to the proper shipping method and rate.
Décor Island LLC will always make every attempt possible to deliver product (s) ordered on time.Décor Island LLC is not responsible for any delays that may be caused by affiliated shipping carriers.Décor Island LLC bears no responsibility for delays as a result of: Weather storms, Employee Strikes or any other complications Caused on behalf of our affiliated shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.
We accept returns up to 30 days from the day you receive your merchandise. Wrong products received or damaged merchandise should be notified within 72 hours. All returns must be shipped in its original packaging and materials to the address provided by customer service with a Return Goods Authorization Number (RGA) on the outside of the shipping box that you are shipping it in. Packages will not be accepted otherwise. Returns must be shipped by a trackable carrier. Full insurance on the package is recommended for your protection. All Returns are subject to a minimum 15% restocking fee. Refused shipments are subject to an additional handling fee.Please allow up to 30 days to receive your credit.
To return an item, go to http://www.decorisland.com/support/. Send us your name, order number and reason for return along with a reliable contact phone number within 30 days of original receipt date. Customer Service will contact you within 7 business days with a Return Goods Authorization Number (RGA) and shipping address where the merchandise will be sent to. Credit will be given once the return has been processed.
Damaged merchandise exchange: Customers should inspect all packages upon receipt. If merchandise received from a UPS or FedEx package is damaged, Customer Service should be notified within 72 hours from the day merchandise is received. Merchandise received from a trucking company that is visibly damaged upon delivery should be mentioned to the driver and noted on the bill of lading (the paperwork the trucking company makes you sign when you receive the package). Customer Service should then be notified within 72 hours. Décor island LLC does not accept responsibility for damaged merchandise that is not reported after 72 hours. To report any problems with your merchandise please use the online form, email email@example.com, or call us at 1-800-440-5919, Option 2. The trucking company will not legally be responsible for damages not reported within 72 hours and Décor Island will not be responsible for damages caused by shipping or trucking. Please protect yourself by inspecting your merchandise right away.
Upon contacting Customer Service, you will be given an RGA and shipping address where the merchandise will be sent. This may take up to 7 days. Merchandise should then be shipped to the address in its original packaging and materials with the RGA on the outside of the shipping box that it is being shipping it in. The customer must contact Customer Service with the tracking number of the package that the merchandise is being shipped in. Upon confirmation of the tracking number the return will be processed and exchanged for new merchandise.
Defective merchandise exchange: Should merchandise prove to be defective the customer has 30 days from the day merchandise is received to notify Customer Service. Décor island LLC does not accept responsibility for defective merchandise after 30 days. Within 7 days the customer will be given an RGA number and shipping address where the merchandise will be sent to. Merchandise should then be shipped to the address in its original packaging and materials with the RGA on the outside of the shipping box that it is being shipped in. The customer must contact Customer Service with the tracking number of the package that the merchandise is being shipped in. Upon confirmation of the tracking number, the return will be processed and exchanged for new merchandise. Cross shipping is available. This allows the customer to receive new merchandise before defective merchandise is processed. The customer will be charged for new merchandise and will receive credit when the returned merchandise is processed.
Wrong merchandise received: If the merchandise received is not what was ordered, Customer Service should be notified within 72 hours from the day the merchandise is received. Décor island LLC does not accept responsibility for wrong merchandise after 72 hours. Within 7 days the customer will be given an RGA and shipping address where the merchandise will be sent. Merchandise should then be shipped in its original packaging and materials with the RGA on the outside of the shipping box that it is being shipped in. The customer must contact Customer Service with the tracking number of the package that the merchandise is being shipped in. Upon confirmation of the tracking number, the return will be processed and exchanged for the right merchandise.
If you have any further questions please feel free to contact our Customer Service.
CANCELING AN ORDER:
In order to cancel your order you must contact Customer Service in order to obtain a cancellation confirmation, special ordered item can not be cancelled. Any package shipped out and refused may be subject to a restocking fee and non refundable shipping charges.
DAMAGED/ LOST/ MISSING PACKAGE:
In the event that a package shows delivered and you have not received your package, please contact Customer Service so that a tracer investigation can be initiated immediately. Once a tracer investigation has been initiated it may take up to 10 business days to complete. In the event that your product is delivered and damaged in transit, make sure to keep the original shipping box so it can be inspected at a later time. Damaged or misplaced items that were shipped via a freight company may take between 30 - 60 days for claim processing. Prior to shipping; all packages are thoroughly inspected to make sure all contents are included in the box. If you are missing any items from your package it must be reported to Décor Island LLC within 2 business days so an investigation can be initiated. Failure to report a missing item within 2 business days will severely hinder any possible investigation.
Our commitment and goal to our customers is to strive to offer the best possible prices on all of our products. We have an entire purchasing department dedicated to finding the best possible deals for our valued client base. Consequently, due to the nature of the industry the prices on our website fluctuate daily and reflect the lowest price we can possibly offer at that time. If the price on an item goes up after you made your purchase we will honor the lower price that you had initially purchased it at. Subsequently, if the price on an item goes down after you purchased it, we can only offer you the lower price it has been changed to if your package has not yet shipped. Once your package has already shipped, we can no longer offer any price protection.
JURISDICTION AND CHOICE OF LAW
Décor Island operates this Web Site from its offices located in New York, New York, in the United States of America. Décor Island makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of New York. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the City of New York, New York and by using this site you consent to personal jurisdiction within these courts.
This agreement constitutes the entire Agreement between you and Décor Island LLC and supersedes any prior oral or written arguments, understandings, or other communications between parties. This Agreement may not be modified except in writing signed by both you and an authorized signatory of Décor Island LLC.
The headings in this agreement are for reference purposes only and have no legal effect. If any portion of this agreement is void or unenforceable in whole or in part, the remaining provisions of this agreement shall remain in effect.